Pat Wallace Tackles Your Supply Chain Challenges

Author: Kellie Morgan

We’re happy to bring you another salesperson spotlight! This week, we spoke with Pat Wallace, Director of Business Development at our Delaware office. Pat is a golf fanatic, former college football player, and overall sports enthusiast. Read more about him.

1. How long have you been with Trinity, and how did you end up here?
I’ve been with Trinity for just over three and a half years. I started my career with another 3PL and then came to Trinity. I’ve enjoyed every second of it – the atmosphere’s amazing and the people are great. It’s a different atmosphere than the one in which I learned about the industry, but I’m happy to apply all that I’ve learned here and I’m really excited about everything we’re moving toward in the future.

2. What has been your favorite thing about working at Trinity?
Lunch Wagon, probably. I mean, Monday, Tuesday, and Thursday, to have lunch prepared for us in the kitchen… it’s great. I don’t have to head out of the office and I can enjoy lunch at my desk and catch up on news and stuff like that. The annual Christmas party is really fun, too, down in Ocean City. And last year, when we hit a new benchmark, we had a spur-of-the-moment crab feast. It’s all those small but unique experiences that really make Trinity a great company and a great place to work.

3. So, you’re a bit of a golfer… tell us about your golfing career!
I don’t know if it’s a career, but… I love to play a lot. I didn’t start playing until after college. I play every weekend and I try to play with my father as much as I can. It’s time we get to spend together and we both enjoy the competition. I have to give him strokes now, which is kind of fun. I’ve gotten better over the years as I’ve invested more time (and subsequently more money…) into golfing.

4. And you played college football?
I played football at Fairfield University in Connecticut. My freshman year was the first year they ever had football. We were Division 1AA and we had the second-best turnaround in NCAA history my second year. We finished 1-9 my freshman year, then 7-3 my second year, and then we won the championship my third year. I started all four years as an offensive lineman.

5. What’s the first thing you think your customers notice about you?
I think they immediately notice the knowledge I have in the industry and that I’m always willing to try creative things to accomplish what we need to accomplish, whether it’s getting something delivered on time or getting it picked up on time or finding a way to make things happen –  I’m always willing to look at all sides of a problem.

6. What do you thinks separates Trinity from our competitors?
I think in this day and age, it’s easy for people to operate under the assumption that price is the only thing that matters… but if your customer service suffers, then you’re going to lose your customers. The truth is that it’s easier to keep a customer than it is to get new customers. The people at Trinity genuinely care about our customers, about our freight, about our carriers, and it’s that attitude and atmosphere that is at the heart of the Trinity DNA. We’re not always going to be able to offer the absolute cheapest, bottom-line price –  although I wish we could. But we’re always going to give 110% to make sure the customer is serviced as best as we can.

If you'd like to chat with Pat about your transportation needs or challenge him to a round of golf, you can email him by clicking here or give him a call on his direct line: (888) 235-3907.

Categories: Company Culture

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